Smith.ai review: pricing, terms and alternatives
Smith.ai combines AI and US-based live receptionists to answer calls, qualify leads and book consultations, mostly for law firms. It covers intake and scheduling rather than ongoing legal admin.
- Our score
- 7.3/10
- Ranking
- #4 of 5 in Law firms
- Type
- Receptionist service
- Price
- $300–$2,100/mo
- Founded
- 2015
- Reviews
- 4.3/5 on Trustpilot from 375 reviews
Our verdict
Smith.ai is strongest on pricing transparency (9/10): Plans, included calls and overage rates published. Its weakest area is vetting & talent quality (5/10): 500+ trained, US-based receptionists; hiring and screening not published.
Strong for intake and scheduling, not built for legal admin.
What we like
- Published per-call plans with overage rates shown
- Legal is its main market: about 80% of clients, per the company
- Intake data flows into legal practice tools such as Clio and Lawmatics
What to watch
- A call-answering and intake service, not a dedicated assistant for legal admin work
- Per-call billing can add up for high-volume firms; the money-back FAQ wording is inconsistent (two weeks vs 30 days)
Pricing
Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls); overage $8.50-$11.50 per call; Enterprise custom.
Contract terms
- Minimum commitment
- Smallest plan is 30 calls per month.
- Trial or guarantee
- No free trial; 30-day money-back guarantee covering plan and add-ons up to $1,000 (overage excluded).
- Replacement
- Not applicable: calls are handled by a shared receptionist team, not one assigned assistant.
- Notice period
- Month-to-month; on cancellation, billing runs through the end of the current monthly cycle.
Score breakdown
5/10
9/10
5/10
8/10
9/10
6/10
Smith.ai vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other service. About us
| Smith.ai | VA MASTERS Parent company | |
|---|---|---|
| Price | $300–$2,100/mo | $8.50–$14/hr |
| Type | Receptionist service | Managed agency |
| Minimum | Smallest plan is 30 calls per month | 80 hours/month recommended; fewer hours possible |
| Trial | No free trial; 30-day money-back guarantee covering plan and add-ons up to… | 30-day trial: end anytime, no notice |
| Replacement | Not applicable: calls are handled by a shared receptionist team, not one… | Free; new candidates usually in about 2 business days |
| Notice | Month-to-month; on cancellation, billing runs through the end of the current… | None during the trial; notice period after |
| Score (law firms) | 7.3/10 | 7.7/10 |
Alternatives to Smith.ai
Other services in our law firms ranking:
FAQ
How much does Smith.ai cost?
Smith.ai lists $300–$2,100/mo. In its own words: Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls); overage $8.50-$11.50 per call; Enterprise custom. Prices checked October 2026.
Does Smith.ai offer a trial or money-back guarantee?
No free trial; 30-day money-back guarantee covering plan and add-ons up to $1,000 (overage excluded).
What happens if the assistant isn't a good fit?
Not applicable: calls are handled by a shared receptionist team, not one assigned assistant.
Is Smith.ai a good choice for law firms?
Strong for intake and scheduling, not built for legal admin. It ranks #4 of 5 in our law firms ranking, with a score of 7.3/10.
What are the best alternatives to Smith.ai?
In our law firms ranking: Legal Soft (8.2/10), Back Office Betties (7.7/10), VA MASTERS (7.7/10), Abby Connect (6.9/10).