Ruby review: pricing, terms and alternatives
Ruby is a long-running US virtual receptionist service with published minute-based plans and a money-back guarantee. It covers calls and bookings for home-service businesses but is not built around field-service software.
- Our score
- 5.9/10
- Ranking
- #5 of 5 in Home services
- Type
- Receptionist service
- Price
- $250/mo for 50 receptionist minutes up to $1,725/mo for 500 minutes; billed in 60-second increments; no setup or onboarding fees
- Founded
- 2003
- Reviews
- 4.5/5 on Trustpilot from 853 reviews
Our verdict
Ruby is strongest on pricing transparency (8/10): Plans, minute bundles and no-setup-fee policy published; overage rate not listed. Its weakest area is vetting & talent quality (4/10): Receptionist hiring and training not described.
Good for call coverage and booking, less for dispatch and CRM work.
What we like
- Transparent published plans with no setup or onboarding fees
- No long-term contract plus a 21-day money-back guarantee
- Long track record (since 2003) and live chat available as an add-on
What to watch
- $3.45-$5.00 per minute on published plans gets expensive for busy phones; short calls round up to a full minute
- General small-business service, with thinner home-services integrations than the trade specialists
Pricing
$250/mo for 50 receptionist minutes up to $1,725/mo for 500 minutes; billed in 60-second increments; no setup or onboarding fees.
Contract terms
- Minimum commitment
- No long-term contract; smallest plan is 50 minutes a month.
- Trial or guarantee
- Money-back guarantee for first-time users: full refund if you cancel within 21 days or before 500 receptionist minutes / 50 chats, whichever comes first.
- Replacement
- Not applicable as published: calls go to a shared receptionist team, not a dedicated assistant.
- Notice period
- Cancellation takes effect at the end of the current monthly billing period.
Score breakdown
4/10
8/10
4/10
8/10
6/10
6/10
Ruby vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other service. About us
| Ruby | VA MASTERS Parent company | |
|---|---|---|
| Price | $250/mo for 50 receptionist minutes up to $1,725/mo for 500 minutes; billed in 60-second increments; no setup or onboarding fees | $6.50–$10/hr |
| Type | Receptionist service | Managed agency |
| Minimum | No long-term contract; smallest plan is 50 minutes a month | 80 hours/month recommended; fewer hours possible |
| Trial | Money-back guarantee for first-time users: full refund if you cancel within… | 30-day trial: end anytime, no notice |
| Replacement | Not applicable as published: calls go to a shared receptionist team, not a… | Free; new candidates usually in about 2 business days |
| Notice | Cancellation takes effect at the end of the current monthly billing period | None during the trial; notice period after |
| Score (home services) | 5.9/10 | 8.1/10 |
Alternatives to Ruby
Other services in our home services ranking:
FAQ
How much does Ruby cost?
Ruby lists $250/mo for 50 receptionist minutes up to $1,725/mo for 500 minutes; billed in 60-second increments; no setup or onboarding fees. In its own words: $250/mo for 50 receptionist minutes up to $1,725/mo for 500 minutes; billed in 60-second increments; no setup or onboarding fees. Prices checked October 2026.
Does Ruby offer a trial or money-back guarantee?
Money-back guarantee for first-time users: full refund if you cancel within 21 days or before 500 receptionist minutes / 50 chats, whichever comes first.
What happens if the assistant isn't a good fit?
Not applicable as published: calls go to a shared receptionist team, not a dedicated assistant.
Is Ruby a good choice for home services?
Good for call coverage and booking, less for dispatch and CRM work. It ranks #5 of 5 in our home services ranking, with a score of 5.9/10.
What are the best alternatives to Ruby?
In our home services ranking: VA MASTERS (8.1/10), Pink Callers (7.2/10), Go Hire Virtual (6.5/10), AnswerForce (6.1/10).